Know Your Rights

Important Information About Your Debt

We are required by law to notify consumers of the following rights. This list does not contain a complete list of the rights consumers have under state and federal law.

California Residents:

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or

California license number: application pending.

Colorado Residents:

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE HTTPS://COAG.GOV/OFFICE-SECTIONS/CONSUMER-PROTECTION/CONSUMER-CREDIT-UNIT/COLLECTION-AGENCY-REGULATION.

Colorado office address: 7200 S. Alton Way, Suite B180, Centennial, CO 80112. Colorado phone number: 303-309-3839.

Connecticut Residents:

This agency is licensed as NMLS number: 209072.

Maryland Residents:

This agency is licensed as NMLS number: 209072. For more information or to verify license status, visit the NMLS Consumer Access website at

Massachusetts Residents:

Notice of Important Rights: You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.

New York Residents:

Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: (i) the use or threat of violence; (ii) the use of obscene or profane language; and (iii) repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt: (1) Supplemental security income (SSI); (2) Social security; (3) Public assistance (welfare); (4) Spousal support, maintenance (alimony) or child support; (5) Unemployment benefits; (6) Disability benefits; (7) Workers’ compensation benefits; (8) Public or private pensions; (9) Veterans’ benefits; (10) Federal student loans, federal student grants, and federal work study funds; and (11) Ninety percent of your wages or salary earned in the last sixty days.

This collection agency is licensed by the New York City Department of Consumer Affairs. License numbers: 2017621, 2017630, 2017631, 2077311, 2085020, and 2097777.

Please contact us to confirm your preferred language. All NCB communications are in English with the following exception: Spanish-speaking agents are available by phone. A translation and description of commonly-used debt collection terms is available in multiple languages at

North Carolina Residents:

This collection agency is licensed by the North Carolina Department of Insurance. Our corporate office is located at 1 Allied Drive, Trevose, PA 19053, license no. 516743915.

Tennessee Residents:

This collection agency is licensed by the Tennessee Collection Service Board of the Department of Commerce and Insurance.